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Terms Conditions That Cover How We Operate

These Terms & Conditions set out what you agree to when you open an account on mrcoin88 and use any part of the platform — including deposits via Touch 'n Go eWallet, Boost, or GrabPay.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayGoverned by local law where permittedUpdated terms replace all previous versionsContact us before accepting if you have questions

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Who These Terms Apply To and How They Work

mrcoin88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to mrcoin88 and the acceptance of these Terms & Conditions is subject to your local law. Where local law permits, you may open one account per person. Duplicate accounts are not allowed and may result in account suspension and forfeiture of any pending balance. You

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are responsible for the accuracy of every detail submitted at registration — name, contact number, and the wallet you link for withdrawals. If you fund your account using Touch 'n Go eWallet, Boost, or GrabPay, the wallet account must be registered in your own name. Any
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mismatch between your registered account name and your payment wallet name may cause a withdrawal to be held for verification. We reserve the right to request identity documents before processing a withdrawal, and we will notify you through your registered contact if that step is required.
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These Terms are updated from time to time; continued use of the platform after a published update constitutes your acceptance of the revised version. We do not apply changes retroactively to wagers already settled before the update date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

These Terms & Conditions sit alongside our data practices, which govern how we store your account information, how long we keep it, and how you can request changes. We keep only the data needed to operate your account and process your transactions. Your password and OTP credentials are never stored in plain text. If you need to update your registered mobile number or wallet details, the request must be submitted through live chat with identity confirmation — we do not accept wallet changes by email alone.

Data Retention We retain account and transaction records for as long as required under applicable local law. You may request a summary of the data we hold on your account via live chat.

Account Security Your login is protected by OTP verification on every new device. If you suspect unauthorised access, contact us immediately through live chat to freeze the account.

Cookie Use We use session cookies to keep your account logged in across pages and to remember your wallet preference between visits. No behavioural data is sold to third parties.

Requesting Changes To correct a name mismatch, update a linked wallet such as Touch 'n Go eWallet, or close your account, submit a request via live chat with your account ID and supporting document.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe an action taken on your account was not consistent with the terms you accepted, contact our support team before taking any further steps. We handle account and policy disputes through the channels below. For payment-related disputes — including a deposit via Boost or a GrabPay withdrawal that did not clear as expected — live chat is the quickest path to a resolution.

Team online

Live Chat

Available directly inside your account dashboard. Raise a Terms & Conditions query, a payment dispute, or an account access issue and get a written response.

Email Support

Send a detailed account of your query — include your account ID and the date of the transaction in question — for a formal written record of our response.

Account Help Centre

The Help Centre in your account settings covers common policy questions: withdrawal holds, wallet name verification, and account suspension reasons.

Common Questions About These Terms & Conditions

The questions below cover what our account holders in Kuala Lumpur and across Malaysia ask most often when they read through these Terms & Conditions. If your question is not listed here, the live chat team can address it in writing so you have a clear record.

They apply from the moment your account is created and remain in effect for every action you take on the platform, including every deposit and withdrawal you make.

No. Only one account per person is permitted. Duplicate accounts may be suspended and any balance associated with them may be forfeited under these Terms.

A name mismatch will put your withdrawal on hold for verification. Contact live chat with your identity document to resolve it before the funds are released.

We publish updates on this page with a revised effective date. Continuing to use your account after that date means you accept the updated version of the Terms.

Submit a data request via live chat, quoting your account ID. We will provide a summary of the information we hold, consistent with what local law requires us to share.

Send a closure request through live chat with your account ID. Any verified balance will be returned to your registered GrabPay, Boost, or Touch 'n Go eWallet before the account is closed.

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